What materials do you use?
All of our products are made with 100% stainless steel (which is nickel-free, hypoallergenic, and cannot rust). If any other materials are used (such as freshwater pearls), they are noted on the individual product listing. Other metals (such as sterling silver or gold) are available upon request for an adjusted price.
Do you take custom orders?
Yes! If you have a specific type of piece you want made, e-mail firstname.lastname@example.org, and we can talk through your idea, let you know our take on it, and send you a quote.
Do you ship internationally?
Yes! We ship USPS priority mail. However, please note that any customs fees, duties, tariffs, or taxes (if applicable) are the responsibility of the buyer. Please contact your local post office or customs office if you have further questions.
How does purchasing a piece work?
Each piece is made by hand, link by link, to your exact measurements. After you buy a piece your order is put into the queue, and, depending on the size of the piece and length of the queue, it takes approximately 1-6 weeks to complete (I always aim for sooner rather than later, but I am one person and pay special attention to each order).
What if I need my chain by a certain date?
If you have a specific deadline, let me know via email at email@example.com. We can discuss if your due date is possible!
I have questions about measuring!
Chains do not have much give, so while every piece is made to be adjustable, each piece is made exactly to the measurements you provide (so your measurements are important!). If you are feeling overwhelmed or otherwise uncertain about what or how to measure, email firstname.lastname@example.org, and we will try to talk you through it.
How do I care for my chain?
Please note that pearls, beads, or other fragile, non-stainless steel materials should not be run through the dishwasher or tumbler!